Unifi FAQs

    Below we have tried to anticipate all queries which may arise regarding SIM Local products. If we haven't answered your question here, please contact us at: customerqueries@simlocal.com

    Before using or purchasing a Uni-Fi device

    Q. What countries does the Uni-Fi device work in?
    A. We have coverage in over 100 countries, you can find more details of our coverage on our website 

    Q. How many devices can connect to a Uni-Fi device?
    A. Up to 5 Wi-Fi enabled devices.

    Q. What kind of devices can I use a Uni-Fi device with?
    A. Any that currently work with wifi signals e.g. your smart phones, tablets, laptops and desktop computers.

    Using your Uni-Fi device

    Q. How long does it take to fully charge the Uni-Fi device?
    A. Approximately 8 hours.

    Q. How long does the battery last?
    A. Over 10 hours. In order to conserve battery power, we recommend turning off the device when not using data.

    Q. How can I change the Wi-Fi SSID and password?
    A. Connect to the Wi-Fi and access The default account and password are admin. We recommend changing this as soon as you set up your account.

    Q. If I forget my new Wi-Fi password, what should I do?
    A. You can reset Uni-Fi to restore factory settings. You can then use the original password, admin.

    Q. When I use “LAN to Wi-Fi”, will my credit be used?
    A. No, your credit is not used for this.

    Q. How long does Uni-Fi take to connect to the internet?
    A. Usually it takes 1-2 minutes. However it may take up to 10 minutes the first time you use it in a new country.


    Troubleshooting Problems

    Q. What should I do if I can't switch on my device?
    A. Firstly, check if it has battery power. If not, charge it. If this still doesn't work, turn the device off completely and then restart it.

    Q. What should I do if I lose my device?
    A. We recommend logging into your account and deactivating your device. This will prevent anyone else from using your credit. Your account balance will be maintained if you wish to use it with a replacement device.