Artificial Intelligence (AI) replacing jobs?

Artificial Intelligence (AI) replacing jobs?

Artificial intelligence (AI) is an area of computer science that emphasises the creation of intelligent machines that work and react like humans. 

Machine Learning is a current application of AI based on the idea that we should just be able to give machines access to data and let them learn for themselves.

For example, take Apple’s Siri and Google Now, the digital personal assistant. You can ask them any question and they will research the result in their database. If you ask Siri or Google Now; “Do I have any meeting today?”, they will look up your calendar and give you an answer – “You have a meeting with Mary at two o’clock this afternoon in your office.”. Of course, they cannot get the answer if you never save any meeting note in your account. You can also ask them any open question, such as “How to speak Hello in Chinese?”, they will search the answer at their database and reply “您好” to you.

AI applications are becoming universal and indispensable. Bill Gates, Microsoft co-founder said, "AI can be our friend".  "What do you think will happen to human civilization with further development in AI technology?" Gates says the rise in artificial intelligence will mean society will be able to do more with less." AI is just the latest in technologies that allow us to produce a lot more goods and services with less labour. And overwhelmingly, over the last several hundred years, that has been great for society." explains Gates.

But which jobs will be replaced by AI?

Based on the landmark 2013 study that inspired “Will Robots Take My Job?” we’ve rounded up some of the marketing, administration and sales roles most likely to be replaced.

1. Telemarketers
The computing system can do the marketing analysis and contacts to target customers via a phone call to introduce the product with some simple interactions. Once the target customer is interested in the product, they can contact human customer services for further action.

2. Bookkeeping clerks
Accounting software is getting smart. Most of them can work with bank systems to do the bank reconciliations automatically, do ledgers more efficiently and generate final accounts with few clicks.

3. Compensation and Benefits Managers
Computing is good at analysing and calculation. It is easy enough to use computing to estimate the risk from the track record. Compensation and benefits managers will become an auxiliary role and most of the work will replace by AI.

4. Receptionists
Digital receptionists are popular in nowadays because the user can configure the software based on their needs. Let’s say a restaurant installs a digital receptionist at the front door, customers enter the number of the person and mobile number. The software will send an SMS to customers when their table is ready.

5. Couriers
Radio-frequency identification (RFID) is widely used in the logistics field. It helps to identify the parcel and distribution to a right place. Also, it helps to update each shipping status to the system which reduces the cost and shorten the lead time.

Moreover, AI can be applied in our daily life in the future. Take for example the development of eSIM capabilities which is on the horizon in the next 2-3 years, imagine one day when you travel to a foreign country and tell Siri or Google Now “I want to buy a local eSIM with at least 5GB data for less than 20 euro.” Your phone assistant will show you a few suitable plans, you will be able to select a plan and pay with your mobile wallet. Everything will be installed, and you will be able to switch networks seamlessly.

Although AI seems to be replaced some jobs, it still helps us to improve our daily life. We Should embrace and make use of AI technologies to build a smarter and more efficient world.


Silvia Yan
Silvia Yan


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