Which payment methods are supported on simlocal.com?

2020-05-27T13:06:33+01:00

Sim Local accepts Paypal, Visa and all cards associated with Visa (Visa PrePaid, Visa Premium Deferred Debit, etc), Mastercard and all cards associated with Mastercard (Maestro, etc.). All credit/debit card transactions on simlocal.com are processed securely by Judopay to keep your information safe.

Which payment methods are supported on simlocal.com?2020-05-27T13:06:33+01:00

What is a dual SIM?

2019-06-12T13:26:18+01:00

A dual SIM smartphone can hold and use two different SIM cards at the same time.

What is a dual SIM?2019-06-12T13:26:18+01:00

Can I use it in my own country?

2019-06-12T13:26:39+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use it in my own country?2019-06-12T13:26:39+01:00

Can I use my eSIM in Europe?

2019-06-10T14:05:52+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use my eSIM in Europe?2019-06-10T14:05:52+01:00

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?

2020-02-13T12:13:20+00:00

Other companies use low cost call cards. These cards are still based on roaming charges but are attempting to offer reduced roaming charges. Sim Local offer a solution which completely avoids roaming charges. We work with all local networks to achieve the best international and domestic rates available for you.

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?2020-02-13T12:13:20+00:00

How do I know if my phone is locked?

2019-06-12T13:26:53+01:00

To check if your phone is locked, simply contact your network provider. Networks can unlock phones on request, subject to the terms and conditions of your network agreement.

How do I know if my phone is locked?2019-06-12T13:26:53+01:00

Will my eSIM work if my phone is locked to a network?

2019-06-10T14:06:25+01:00

If you are purchasing an eSIM from a network operator that is different to the network your phone is locked to, then you will need to unlock your phone before using the eSIM.

Will my eSIM work if my phone is locked to a network?2019-06-10T14:06:25+01:00

What is the package – calls and/or texts?

2020-02-13T12:22:38+00:00

All of our voice / SMS / data sims include calling minutes, UK texting and data allowances unless you purchase a data SIM which would include internet data allowances, no calls or SMS.

What is the package – calls and/or texts?2020-02-13T12:22:38+00:00

What do I do if my eSIM fails to download?

2020-02-13T12:17:03+00:00

If your eSIM fails to download, please make sure that you are connected to the internet and try again. If this doesn’t work, please contact our customer service team at customerqueries@simlocal.com or call + 44 (0) 203 1516666.

What do I do if my eSIM fails to download?2020-02-13T12:17:03+00:00

How do I activate my eSIM?

2019-06-12T13:24:08+01:00

You can activate your eSIM by clicking ‘Activate Now’ and scanning the QR code provided or clicking the ‘Copy your Activation Code’ button and viewing the Activation Guide video for further instruction.

How do I activate my eSIM?2019-06-12T13:24:08+01:00

How long is my eSIM valid for?

2019-06-12T13:24:17+01:00

This will depend on the bundle you have purchased. Please refer to the bundle description for this information.

How long is my eSIM valid for?2019-06-12T13:24:17+01:00

Why do I need an eSIM profile?

2019-06-12T13:24:21+01:00

An eSIM profile is necessary in order to connect to your network operator to send and receive calls, texts and data.

Why do I need an eSIM profile?2019-06-12T13:24:21+01:00

What is an eSIM profile?

2019-06-12T13:24:30+01:00

An eSIM profile is a virtual profile that stores user's subscription and network settings.

What is an eSIM profile?2019-06-12T13:24:30+01:00

Which phones are eSIM enabled?

2019-11-11T14:44:40+00:00

Currently, the iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XS, iPhone XS Max, Google Pixel 2, Google Pixel 3 and Google Pixel 4 are all eSIM enabled.

Which phones are eSIM enabled?2019-11-11T14:44:40+00:00

What is an eSIM?

2019-06-12T13:24:43+01:00

An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert.

What is an eSIM?2019-06-12T13:24:43+01:00

Can I transfer my existing contacts to my new number?

2019-06-12T13:25:02+01:00

The easiest way to do this is to go to your address book on your phone and follow the instructions allowing you to copy the numbers from your current SIM card to your mobile phone memory. All contacts will then be accessible from your phone regardless of the SIM in use. You can copy all [...]

Can I transfer my existing contacts to my new number?2019-06-12T13:25:02+01:00

Can I order all SIM cards online?

2019-08-12T16:36:18+01:00

You may order your SIM online however please note online prices and products vary to the ones provided in store.

Can I order all SIM cards online?2019-08-12T16:36:18+01:00

Can I purchase Top-up outside of the UK?

2020-01-31T11:21:55+00:00

You can purchase a top-up outside of the UK, however this can only be done using a UK registered bank card and calling the network provider’s customer service team directly. You can also top up via the web provided you have a UK registered bank card.

Can I purchase Top-up outside of the UK?2020-01-31T11:21:55+00:00

Where can I buy additional credit?

2020-01-31T11:22:45+00:00

Mobile call credit, also known as top-up or re-fill, can be purchased over the counter in all newsagents, petrol stations and post offices within the UK. Credit can also be purchased from each local network provider and in selected Sim Local airport retail stores.

Where can I buy additional credit?2020-01-31T11:22:45+00:00

How do I check my credit balance?

2020-02-13T12:26:56+00:00

To check your credit balance, we recommend that customers call the automated service and follow the automated instructions to check your bundle/credit allowances. The number dialled will differ depending on the network. For example; for an EE SIM the customer would call 150, however for Vodafone the customer would call 191 or 2345. The [...]

How do I check my credit balance?2020-02-13T12:26:56+00:00

How quickly does the SIM card activate?

2019-06-12T13:22:33+01:00

The SIM activation is immediate. Once you have popped the SIM into your device and connected to the local network your SIM bundle should be available for use immediately.

How quickly does the SIM card activate?2019-06-12T13:22:33+01:00

How do I install my SIM card?

2019-06-12T13:22:42+01:00

Remove your current SIM and store safely. Open the SIM Local packaging and insert the new SIM card exactly as the previous SIM was positioned. If prompted by your phone, enter the relevant codes, usually a PIN number. The activation codes will be printed on the accompanying packaging. Your phone is now immediately operational with [...]

How do I install my SIM card?2019-06-12T13:22:42+01:00

Do I have to unlock my phone?

2019-06-12T13:22:46+01:00

If your phone is currently locked, it must be unlocked in order to use one of our SIM cards.

Do I have to unlock my phone?2019-06-12T13:22:46+01:00

How do I know if my phone is locked?

2019-06-12T13:22:51+01:00

To check if your phone is locked, simply contact your network provider. Networks can unlock phones on request, subject to the terms and conditions of your network agreement.

How do I know if my phone is locked?2019-06-12T13:22:51+01:00

What does it mean if my phone is locked?

2020-01-31T11:19:46+00:00

If your phone is locked, this means that it can only be used with SIM cards from the initial network provider that the device was purchased from.

What does it mean if my phone is locked?2020-01-31T11:19:46+00:00

Can I use it in my own country?

2019-06-12T13:22:59+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use it in my own country?2019-06-12T13:22:59+01:00

Can I use my SIM card in Europe?

2019-06-12T13:23:04+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use my SIM card in Europe?2019-06-12T13:23:04+01:00

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?

2020-02-13T12:13:28+00:00

Other companies use low cost call cards. These cards are still based on roaming charges but are attempting to offer reduced roaming charges. Sim Local offer a solution which completely avoids roaming charges. We work with all local networks to achieve the best international and domestic rates available for you.

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?2020-02-13T12:13:28+00:00

Am I double paying on my existing plan?

2020-02-13T12:25:55+00:00

No. You will pay a one-off payment for the one-month bundle. This does not affect your contracted or home SIM plans.

Am I double paying on my existing plan?2020-02-13T12:25:55+00:00

Can I keep my existing phone number?

2020-01-31T10:47:09+00:00

If you have an international number that you wish to use with your Sim Local SIM card, you cannot keep your existing phone number. If your existing number belongs to the same network SIM card that you are purchasing with Sim Local, you can transfer your existing phone number by contacting the network provider [...]

Can I keep my existing phone number?2020-01-31T10:47:09+00:00

What is the package – calls and/or texts?

2020-02-13T12:22:47+00:00

All of our voice / SMS / data sims include calling minutes, UK texting and data allowances unless you purchase a data SIM which would include internet data allowances, no calls or SMS.

What is the package – calls and/or texts?2020-02-13T12:22:47+00:00

How do I switch to a local network?

2019-06-12T13:21:34+01:00

Once you insert the SIM card into your handset, the SIM will connect to the local network automatically.

How do I switch to a local network?2019-06-12T13:21:34+01:00

What happens to my old SIM?

2019-06-12T13:21:43+01:00

Nothing happens to your old SIM. We recommend keeping it in a safe place for use in the future.

What happens to my old SIM?2019-06-12T13:21:43+01:00

Why can’t I connect to the internet?

2020-01-31T11:20:45+00:00

Have you configured your SIM APN settings? If you are outside of the UK have you switched on the roaming services in your device’s data settings? To get to the device’s APN settings on iOS: 1. Select “Settings” 2. Select “Mobile/Cellular Data” 3. Select “Mobile/Cellular Data Networks” 4. Enter Network APN To get to [...]

Why can’t I connect to the internet?2020-01-31T11:20:45+00:00

Can I use the SIM in a tablet instead of a phone?

2019-06-12T13:21:55+01:00

To use one of our SIM bundles in a tablet you must ensure the SIM card does not include voice and messaging services, therefore you can only use a data SIM for this type of device.

Can I use the SIM in a tablet instead of a phone?2019-06-12T13:21:55+01:00

How do I choose a plan in store?

2020-02-13T12:20:24+00:00

You may browse our available products to pick which SIM card best suits your needs. Our experienced staff can also assist with the SIM bundle and network selection. Depending on where you are travelling to you can purchase a SIM card for the UK, Ireland or EU as a whole.

How do I choose a plan in store?2020-02-13T12:20:24+00:00

Can I keep my existing phone number?

2020-01-31T10:47:16+00:00

If you have an international number that you wish to use with your Sim Local SIM card, you cannot keep your existing phone number. If your existing number belongs to the same network SIM card that you are purchasing with Sim Local, you can transfer your existing phone number by contacting the network provider [...]

Can I keep my existing phone number?2020-01-31T10:47:16+00:00

When does the billing period of my SIM start?

2020-01-31T10:35:48+00:00

All of our SIMs are prepaid for 30 days therefore you pay upfront, meaning you cannot run up any bills unless you manually added your personal banking details to your SIM account. If you run out of credit, all you need to do is top up your SIM card.

When does the billing period of my SIM start?2020-01-31T10:35:48+00:00

How long is my new SIM card valid for?

2020-01-31T10:34:49+00:00

This depends on the Network provider of the SIM you purchase. For example, our EE, Three and Vodafone SIM cards are valid for up to 6 months, while our Lycamobile and Lebara SIM cards are valid for up to three months.

How long is my new SIM card valid for?2020-01-31T10:34:49+00:00

What is a SIM card?

2019-06-12T13:22:24+01:00

SIM is short for Subscriber Identity Module. A SIM card is a portable memory chip (like a mini hard disk) that automatically activates the cellular/mobile phone into which it is inserted. They are used with carriers that operate on the Global System for Mobile Communication (GSM) network. Typical international frequencies for GSM cell phones operate [...]

What is a SIM card?2019-06-12T13:22:24+01:00