FAQs

What is a dual SIM?

2019-06-12T13:26:18+01:00

A dual SIM smartphone can hold and use two different SIM cards at the same time.

What is a dual SIM?2019-06-12T13:26:18+01:00

Can I use it in my own country?

2019-06-12T13:26:39+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use it in my own country?2019-06-12T13:26:39+01:00

Can I use my eSIM in Europe?

2019-06-10T14:05:52+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use my eSIM in Europe?2019-06-10T14:05:52+01:00

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?

2019-06-12T13:26:47+01:00

Other companies use low cost call cards. These cards are still based on roaming charges but are attempting to offer reduced roaming charges. Sim Local are offering a solution which completely avoids roaming charges. We work with all local networks to achieve the best international and domestic rates available for you.

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?2019-06-12T13:26:47+01:00

How do I know if my phone is locked?

2019-06-12T13:26:53+01:00

To check if your phone is locked, simply contact your network provider. Networks can unlock phones on request, subject to the terms and conditions of your network agreement.

How do I know if my phone is locked?2019-06-12T13:26:53+01:00

Will my eSIM work if my phone is locked to a network?

2019-06-10T14:06:25+01:00

If you are purchasing an eSIM from a network operator that is different to the network your phone is locked to, then you will need to unlock your phone before using the eSIM.

Will my eSIM work if my phone is locked to a network?2019-06-10T14:06:25+01:00

What is the package – calls and/or texts?

2019-06-12T13:27:06+01:00

This will depend on the bundle you have purchased. Please refer to the bundle description to see your data/minutes/text allowance.

What is the package – calls and/or texts?2019-06-12T13:27:06+01:00

What do I do if my eSIM fails to download?

2019-06-12T13:23:47+01:00

If your eSIM fails to download, please make sure that you are connected to the internet and try again. If this doesn’t work, please contact our customer service team at customerqueries@simlocal.com

What do I do if my eSIM fails to download?2019-06-12T13:23:47+01:00

How do I activate my eSIM?

2019-06-12T13:24:08+01:00

You can activate your eSIM by clicking ‘Activate Now’ and scanning the QR code provided or clicking the ‘Copy your Activation Code’ button and viewing the Activation Guide video for further instruction.

How do I activate my eSIM?2019-06-12T13:24:08+01:00

How long is my eSIM valid for?

2019-06-12T13:24:17+01:00

This will depend on the bundle you have purchased. Please refer to the bundle description for this information.

How long is my eSIM valid for?2019-06-12T13:24:17+01:00

Why do I need an eSIM profile?

2019-06-12T13:24:21+01:00

An eSIM profile is necessary in order to connect to your network operator to send and receive calls, texts and data.

Why do I need an eSIM profile?2019-06-12T13:24:21+01:00

What is an eSIM profile?

2019-06-12T13:24:30+01:00

An eSIM profile is a virtual profile that stores user's subscription and network settings.

What is an eSIM profile?2019-06-12T13:24:30+01:00

Which phones are eSIM enabled?

2019-08-15T11:38:32+01:00

Currently, the iPhone XS, iPhone XS Max, Google Pixel 2, and Google Pixel 3 are all eSIM enabled.

Which phones are eSIM enabled?2019-08-15T11:38:32+01:00

What is an eSIM?

2019-06-12T13:24:43+01:00

An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert.

What is an eSIM?2019-06-12T13:24:43+01:00

Can I transfer my existing contacts to my new number?

2019-06-12T13:25:02+01:00

The easiest way to do this is to go to your address book on your phone and follow the instructions allowing you to copy the numbers from your current SIM card to your mobile phone memory. All contacts will then be accessible from your phone regardless of the SIM in use. You can copy all [...]

Can I transfer my existing contacts to my new number?2019-06-12T13:25:02+01:00

Can I order all SIM cards online?

2019-08-12T16:36:18+01:00

You may order your SIM online however please note online prices and products vary to the ones provided in store.

Can I order all SIM cards online?2019-08-12T16:36:18+01:00

Can I purchase Top-up outside of the UK?

2019-06-12T13:25:20+01:00

You can purchase a top up outside of the UK however this can only be done by using a UK registered bank card and calling the network provider customer service team directly.

Can I purchase Top-up outside of the UK?2019-06-12T13:25:20+01:00

Where can I buy additional credit?

2019-06-12T13:25:34+01:00

Mobile phone call credit, also known as top-up or re-fill, can be purchased over the counter in all newsagents, petrol stations and post offices. Credit can also be purchased from each local network provider and in selected Sim Local Airport retail stores.

Where can I buy additional credit?2019-06-12T13:25:34+01:00

How do I check my credit balance?

2019-06-12T13:25:39+01:00

This can be done simply by texting the relevant code assigned by each network provider. These codes are included in your SIM card pack. You can also obtain them from each network provider’s website.

How do I check my credit balance?2019-06-12T13:25:39+01:00

How quickly does the SIM card activate?

2019-06-12T13:22:33+01:00

The SIM activation is immediate. Once you have popped the SIM into your device and connected to the local network your SIM bundle should be available for use immediately.

How quickly does the SIM card activate?2019-06-12T13:22:33+01:00

How do I install my SIM card?

2019-06-12T13:22:42+01:00

Remove your current SIM and store safely. Open the SIM Local packaging and insert the new SIM card exactly as the previous SIM was positioned. If prompted by your phone, enter the relevant codes, usually a PIN number. The activation codes will be printed on the accompanying packaging. Your phone is now immediately operational with [...]

How do I install my SIM card?2019-06-12T13:22:42+01:00

Do I have to unlock my phone?

2019-06-12T13:22:46+01:00

If your phone is currently locked, it must be unlocked in order to use one of our SIM cards.

Do I have to unlock my phone?2019-06-12T13:22:46+01:00

How do I know if my phone is locked?

2019-06-12T13:22:51+01:00

To check if your phone is locked, simply contact your network provider. Networks can unlock phones on request, subject to the terms and conditions of your network agreement.

How do I know if my phone is locked?2019-06-12T13:22:51+01:00

Can I use it in my own country?

2019-06-12T13:22:59+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use it in my own country?2019-06-12T13:22:59+01:00

Can I use my SIM card in Europe?

2019-06-12T13:23:04+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use my SIM card in Europe?2019-06-12T13:23:04+01:00

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?

2019-06-12T13:23:10+01:00

Other companies use low cost call cards. These cards are still based on roaming charges but are attempting to offer reduced roaming charges. Sim Local are offering a solution which completely avoids roaming charges. We work with all local networks to achieve the best international and domestic rates available for you.

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?2019-06-12T13:23:10+01:00

Am I double paying on my existing plan?

2019-06-12T13:23:14+01:00

No, for example, you will pay a one-off payment for the one-month bundle. This does not affect your contracted or home SIM plans.

Am I double paying on my existing plan?2019-06-12T13:23:14+01:00

Can I keep my existing phone number?

2019-06-12T13:23:22+01:00

Once you swap the SIM cards, you will be contactable on your new local network phone number. This number will be written on the SIM Card packaging. Your existing number is not transferable between international networks. But don't worry, all you need to do is put your new number on your voice mail and share [...]

Can I keep my existing phone number?2019-06-12T13:23:22+01:00

What is the package – calls and/or texts?

2019-06-12T13:21:13+01:00

All of our voice / SMS / data sims include calling minutes, UK texting and data allowances unless you purchase a data sim which would include internet data allowances, no calls or SMS.

What is the package – calls and/or texts?2019-06-12T13:21:13+01:00

How do I switch to a local network?

2019-06-12T13:21:34+01:00

Once you insert the SIM card into your handset, the SIM will connect to the local network automatically.

How do I switch to a local network?2019-06-12T13:21:34+01:00

What happens to my old SIM?

2019-06-12T13:21:43+01:00

Nothing happens to your old SIM. We recommend keeping it in a safe place for use in the future.

What happens to my old SIM?2019-06-12T13:21:43+01:00

Why can’t I connect to the internet?

2019-06-12T13:21:51+01:00

Have you configured the SIM APN settings? If you are outside of the UK have you switched on the roaming services?

Why can’t I connect to the internet?2019-06-12T13:21:51+01:00

Can I use the SIM in a tablet instead of a phone?

2019-06-12T13:21:55+01:00

To use one of our SIM bundles in a tablet you must ensure the SIM card does not include voice and messaging services, therefore you can only use a data SIM for this type of device.

Can I use the SIM in a tablet instead of a phone?2019-06-12T13:21:55+01:00

How do I choose a plan in store?

2019-06-12T13:22:07+01:00

You may browse our available products to pick which SIM care best suits your needs where our experienced staff can also assist with the SIM bundle and network selection. Depending on where you are travelling to you can purchase a SIM card for the UK, Ireland or EU in general.

How do I choose a plan in store?2019-06-12T13:22:07+01:00

Can I keep my existing phone number?

2019-06-12T13:22:11+01:00

Unfortunately, no. Every UK SIM comes with a unique mobile number, the customer can have their existing number to the new SIM however this would have to be done in the customers own time by contacting the network provider directly.

Can I keep my existing phone number?2019-06-12T13:22:11+01:00

When does the billing period of my SIM start?

2019-06-12T13:22:15+01:00

It starts as soon as you put the SIM card into your phone and follow the steps to activate your credit. If you have requested that someone in our store activates the SIM card before we post it, please be aware that the card is active before it's in your possession. This would have an [...]

When does the billing period of my SIM start?2019-06-12T13:22:15+01:00

How long is my new SIM card valid for?

2019-06-12T13:22:20+01:00

SIM cards are typically valid for a period of 6 months from the last call/text made. Some variations may apply per network. Full details will be provided to you at point of purchase.

How long is my new SIM card valid for?2019-06-12T13:22:20+01:00

What is a SIM card?

2019-06-12T13:22:24+01:00

SIM is short for Subscriber Identity Module. A SIM card is a portable memory chip (like a mini hard disk) that automatically activates the cellular/mobile phone into which it is inserted. They are used with carriers that operate on the Global System for Mobile Communication (GSM) network. Typical international frequencies for GSM cell phones operate [...]

What is a SIM card?2019-06-12T13:22:24+01:00