All of our voice / SMS / data sims include calling minutes, UK texting and data allowances unless you purchase a data SIM which would include internet data allowances, no calls or SMS.
Please see our video on activating your eSIM here: (include link)
You can attempt to download it again by scanning the QR code. For more assistance, please contact your network operator.
If your eSIM fails to download, please make sure that you are connected to the internet and try again. If this doesn’t work, please contact our customer service team at firstname.lastname@example.org or call + 44 (0) 203 1516666.