eSIM FAQs

What is a dual SIM?

2019-06-12T13:26:18+01:00

A dual SIM smartphone can hold and use two different SIM cards at the same time.

What is a dual SIM?2019-06-12T13:26:18+01:00

Can I use it in my own country?

2019-06-12T13:26:39+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use it in my own country?2019-06-12T13:26:39+01:00

Can I use my eSIM in Europe?

2019-06-10T14:05:52+01:00

This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.

Can I use my eSIM in Europe?2019-06-10T14:05:52+01:00

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?

2019-06-12T13:26:47+01:00

Other companies use low cost call cards. These cards are still based on roaming charges but are attempting to offer reduced roaming charges. Sim Local are offering a solution which completely avoids roaming charges. We work with all local networks to achieve the best international and domestic rates available for you.

I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?2019-06-12T13:26:47+01:00

How do I know if my phone is locked?

2019-06-12T13:26:53+01:00

To check if your phone is locked, simply contact your network provider. Networks can unlock phones on request, subject to the terms and conditions of your network agreement.

How do I know if my phone is locked?2019-06-12T13:26:53+01:00

Will my eSIM work if my phone is locked to a network?

2019-06-10T14:06:25+01:00

If you are purchasing an eSIM from a network operator that is different to the network your phone is locked to, then you will need to unlock your phone before using the eSIM.

Will my eSIM work if my phone is locked to a network?2019-06-10T14:06:25+01:00

What is the package – calls and/or texts?

2019-06-12T13:27:06+01:00

This will depend on the bundle you have purchased. Please refer to the bundle description to see your data/minutes/text allowance.

What is the package – calls and/or texts?2019-06-12T13:27:06+01:00

What do I do if my eSIM fails to download?

2019-06-12T13:23:47+01:00

If your eSIM fails to download, please make sure that you are connected to the internet and try again. If this doesn’t work, please contact our customer service team at customerqueries@simlocal.com

What do I do if my eSIM fails to download?2019-06-12T13:23:47+01:00

How do I activate my eSIM?

2019-06-12T13:24:08+01:00

You can activate your eSIM by clicking ‘Activate Now’ and scanning the QR code provided or clicking the ‘Copy your Activation Code’ button and viewing the Activation Guide video for further instruction.

How do I activate my eSIM?2019-06-12T13:24:08+01:00

How long is my eSIM valid for?

2019-06-12T13:24:17+01:00

This will depend on the bundle you have purchased. Please refer to the bundle description for this information.

How long is my eSIM valid for?2019-06-12T13:24:17+01:00

Why do I need an eSIM profile?

2019-06-12T13:24:21+01:00

An eSIM profile is necessary in order to connect to your network operator to send and receive calls, texts and data.

Why do I need an eSIM profile?2019-06-12T13:24:21+01:00

What is an eSIM profile?

2019-06-12T13:24:30+01:00

An eSIM profile is a virtual profile that stores user's subscription and network settings.

What is an eSIM profile?2019-06-12T13:24:30+01:00

Which phones are eSIM enabled?

2019-08-15T11:38:32+01:00

Currently, the iPhone XS, iPhone XS Max, Google Pixel 2, and Google Pixel 3 are all eSIM enabled.

Which phones are eSIM enabled?2019-08-15T11:38:32+01:00

What is an eSIM?

2019-06-12T13:24:43+01:00

An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert.

What is an eSIM?2019-06-12T13:24:43+01:00