Can I use my eSIM device as a hotspot?
Karen2019-06-12T13:25:46+01:00This depends on the individual network and the bundle you have purchased.
Can the eSIM be accidentally removed?
Karen2019-06-10T14:05:36+01:00No, the eSIM cannot be removed.
Can I transfer my existing phone number to my eSIM?
Karen2019-06-12T13:26:07+01:00You can request to have your existing number transferred to your eSIM by contacting your network provider.
Will my physical SIM work in a device with my eSIM?
Karen2019-08-01T12:58:01+01:00Yes, as long as you have an eSIM enabled phone.
What is a dual SIM?
Karen2019-06-12T13:26:18+01:00A dual SIM smartphone can hold and use two different SIM cards at the same time.
What should I do if I sell my device to a friend?
Karen2019-06-12T13:26:23+01:00You should delete your eSIM profile and end your network plan before you sell your phone.
What do I do if my eSIM device is lost or stolen?
Karen2019-06-12T13:26:32+01:00If your eSIM device is stolen, please contact your network provider.
Can I use it in my own country?
Karen2019-06-12T13:26:39+01:00This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.
Can I use my eSIM in Europe?
Karen2019-06-10T14:05:52+01:00This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.
I have seen other low-cost solutions to high roaming charges. Why is Sim Local the best option?
Karen2019-06-12T13:26:47+01:00Other companies use low cost call cards. These cards are still based on roaming charges but are attempting to offer reduced roaming charges. Sim Local are offering a solution which completely avoids roaming charges. We work with all local networks to achieve the best international and domestic rates available for you.
How do I know if my phone is locked?
Karen2019-06-12T13:26:53+01:00To check if your phone is locked, simply contact your network provider. Networks can unlock phones on request, subject to the terms and conditions of your network agreement.
What does it mean if my phone is locked?
Karen2019-06-12T13:26:58+01:00If your phone is locked, this means that it can only be used with one network.
Will my eSIM work if my phone is locked to a network?
Karen2019-06-10T14:06:25+01:00If you are purchasing an eSIM from a network operator that is different to the network your phone is locked to, then you will need to unlock your phone before using the eSIM.
What is the package – calls and/or texts?
Karen2019-06-12T13:27:06+01:00This will depend on the bundle you have purchased. Please refer to the bundle description to see your data/minutes/text allowance.
I cannot locate my QR code, how can I download my eSIM profile again?
Karen2019-06-12T13:27:21+01:00Please see our video on activating your eSIM here: (include link)
I’m having trouble downloading my eSIM, what should I do?
Karen2019-06-12T13:27:25+01:00You can attempt to download again by scanning QR code. For more assistance, please contact your respective network operators.
What do I do if my eSIM fails to download?
Karen2019-06-12T13:23:47+01:00If your eSIM fails to download, please make sure that you are connected to the internet and try again. If this doesn’t work, please contact our customer service team at customerqueries@simlocal.com
How long does it take to download a profile?
Karen2019-06-12T13:23:51+01:00An eSIM profile can be downloaded in a matter of seconds.
Can I have two eSIMs active at once?
Karen2019-06-12T13:23:54+01:00No, you can only have one eSIM active at a time.
How do I activate the network profile again?
Karen2019-06-12T13:23:59+01:00You can do this by scanning your QR code again.
How do I activate my eSIM?
Karen2019-06-12T13:24:08+01:00You can activate your eSIM by clicking ‘Activate Now’ and scanning the QR code provided or clicking the ‘Copy your Activation Code’ button and viewing the Activation Guide video for further instruction.
I would like to switch to a new network operator, can I change my eSIM profile?
Karen2019-06-12T13:24:13+01:00Yes, as long as your phone is not locked to a specific network.
How long is my eSIM valid for?
Karen2019-06-12T13:24:17+01:00This will depend on the bundle you have purchased. Please refer to the bundle description for this information.
Why do I need an eSIM profile?
Karen2019-06-12T13:24:21+01:00An eSIM profile is necessary in order to connect to your network operator to send and receive calls, texts and data.
Is there a limit to how many eSIM profiles I can download?
Karen2019-06-12T13:24:26+01:00The number of eSIM profiles you can download depends on your phone, but you can only use one eSIM profile at a time.
What is an eSIM profile?
Karen2019-06-12T13:24:30+01:00An eSIM profile is a virtual profile that stores user's subscription and network settings.
Which phones are eSIM enabled?
Karen2019-08-15T11:38:32+01:00Currently, the iPhone XS, iPhone XS Max, Google Pixel 2, and Google Pixel 3 are all eSIM enabled.
What is an eSIM?
Karen2019-06-12T13:24:43+01:00An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert.