Can I use my eSIM device as a hotspot?
Karen2019-06-12T13:25:46+01:00This depends on the individual network and the bundle you have purchased.
This depends on the individual network and the bundle you have purchased.
No, the eSIM cannot be removed.
You can request to have your existing number transferred to your eSIM by contacting your network provider.
Yes, as long as you have an eSIM enabled phone.
A dual SIM smartphone can hold and use two different SIM cards at the same time.
You should delete your eSIM profile and end your network plan before you sell your phone.
If your eSIM device is stolen, please contact your network provider.
This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.
This will depend on the bundle you have purchased. Please check the bundle description to see where it can be used.
Other companies use low cost call cards. These cards are still based on roaming charges but are attempting to offer reduced roaming charges. Sim Local are offering a solution which completely avoids roaming charges. We work with all local networks to achieve the best international and domestic rates available for you.
To check if your phone is locked, simply contact your network provider. Networks can unlock phones on request, subject to the terms and conditions of your network agreement.
If your phone is locked, this means that it can only be used with one network.
If you are purchasing an eSIM from a network operator that is different to the network your phone is locked to, then you will need to unlock your phone before using the eSIM.
This will depend on the bundle you have purchased. Please refer to the bundle description to see your data/minutes/text allowance.
Please see our video on activating your eSIM here: (include link)
You can attempt to download again by scanning QR code. For more assistance, please contact your respective network operators.
If your eSIM fails to download, please make sure that you are connected to the internet and try again. If this doesn’t work, please contact our customer service team at customerqueries@simlocal.com
An eSIM profile can be downloaded in a matter of seconds.
No, you can only have one eSIM active at a time.
You can do this by scanning your QR code again.
You can activate your eSIM by clicking ‘Activate Now’ and scanning the QR code provided or clicking the ‘Copy your Activation Code’ button and viewing the Activation Guide video for further instruction.
Yes, as long as your phone is not locked to a specific network.
This will depend on the bundle you have purchased. Please refer to the bundle description for this information.
An eSIM profile is necessary in order to connect to your network operator to send and receive calls, texts and data.
The number of eSIM profiles you can download depends on your phone, but you can only use one eSIM profile at a time.
An eSIM profile is a virtual profile that stores user's subscription and network settings.
Currently, the iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XS, iPhone XS Max, Google Pixel 2, Google Pixel 3 and Google Pixel 4 are all eSIM enabled.
An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert.