You can purchase a top-up outside of the UK, however this can only be done using a UK registered bank card and calling the network provider’s customer service team directly. You can also top up via the web provided you have a UK registered bank card.
Mobile call credit, also known as top-up or re-fill, can be purchased over the counter in all newsagents, petrol stations and post offices within the UK. Credit can also be purchased from each local network provider and in selected Sim Local airport retail stores.
To check your credit balance, we recommend that customers call the automated service and follow the automated instructions to check your bundle/credit allowances. The number dialled will differ depending on the network. For example; for an EE SIM the customer would call 150, however for Vodafone the customer would call 191 or 2345. The [...]