What are cookies?
A cookie is a small computer file which is stored on your computer or mobile device when you visit a website. Cookies are used by nearly every website worldwide, and do not harm your computer or device.
Cookies give us some information about users on our website. For example, they allow us to remember what’s in your shopping basket if you leave our site and then come back.
- Processing your order(s)
- Communicating the status of your order to you
- To administer this website
- To serve website content to you
- To notify you of special offers, products and services that you may be interested in provided you have consented for us to do so
- To run any competitions that you have entered
- To administer any promotional offers or discounts that you are entitled to
We may also collect data on your browsing habits whilst on our site (such the ad you clicked on to find us, the geographical area of your computer, the pages on our site that you visited and length of time that you spent on our site). This information is all anonymised, so cannot be traced back to one individual.
We use this information to find overall patterns in our website performance so that we can continually improve our website and the shopping experience for you.
If you purchase on our website, we may disclose your personal information to reputable third parties such as payment processing companies and our delivery service providers who help to process and fulfil your order. We require that these companies treat your personal information as confidential and comply fully with current EU consumer and Data Protection legislation. Aside from this, we will not pass on your personal information to any third parties unless you give us your permission to do so.
What cookies do we use?
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
- _session_id, unique token, sessional, allows our shopping platform to store information about your session (referrer, landing page, etc).
- _shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits
- _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.
- _secure_session_id, unique token, sessional
- storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
- _utma, a persistent cookie which tracks metrics such as first visit (unique visit), last visit (returning visit). This also includes days and visits to purchase calculations.
- _utmb and __utmc, these cookies calculate the arrival time and exist time of a user from our site. Because __utmb counts entrance visits, it is a session cookie, and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires.
- _utmz, this monitors the http referrer and notes where a visitor arrived from, with the referrer siloed into type (search engine (organic or cpc), direct, social and unaccounted). From the http referrer the __utmz also registers what keyword generated the visit plus geolocation data. This cookie lasts six months.
- __utmv, a persistant cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.
If you have not enabled cookies on your browser it will mean that the shopping experience on your browser will be limited to browsing and researching, you will not be able to purchase goods.
To enable cookies
If you're unsure about the type and version of web browser you use to access the Internet:
- For PCs: click on 'Help' at the top of your browser window and select the 'About' option
- For Macs: with the browser window open, click on the Apple menu and select the 'About' option
How to check cookies are enabled for PCs
- Click on 'Tools' at the top of your browser window and then click Options
- Click the 'Under the Hood' tab, locate the 'Privacy' section, and click the 'Content settings' button
- Now select 'Allow local data to be set'
Microsoft Internet Explorer 6.0, 7.0, 8.0
- Click on 'Tools' at the top of your browser window and click 'Internet options' , then click on the 'Privacy' tab
- Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
- Settings above Medium will disable cookies
- Click on 'Tools' at the top of your browser window and select Options
- Then click the Privacy icon
- Click on Cookies, then select 'allow sites to set cookies'
- Click on the Cog icon at the top of your browser window and select the 'Preferences' option
- Click on 'Security', check the option that says 'Block third-party and advertising cookies'
- Click 'Save'
- Click on 'Menu' at the top of your browser window and select 'Settings'
- Then select 'Preferences', select the 'Advanced' tab
- Then select 'Accept cookies' option
Safari on OSX
- Click on 'Safari' at the top of your browser window and select the 'Preferences' option
- Click on 'Security' then 'Accept cookies'
- Select the 'Only from site you navigate to'
All other browsers
Please check your documentation or your online help files.
Additional information about cookies
If you'd like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org (this will opes in a new window - please note that we can't be responsible for the content of external websites).
Display Advertising on other websites
The purpose of this type of advertising is to provide you with a range of products based on what you’re viewing on our website, which are presented to you when you visit other selected websites. The adverts may highlight offers deemed relevant to your browsing history. The technology behind some of these adverts is based on cookies. As with the other cookies, these are anonymised, and are not linked to any personally identifying details.