EE-FAQs

Below we have tried to anticipate all queries which may arise regarding EE products.

If we haven't answered your question here, please contact us at: customerqueries@simlocal.com or WeChat official account: Sim_Local.

Please note, when landing in a new country your sim can take up to 10 minutes to register.

When configuring the below settings, please ensure Wi-Fi is turned off and mobile data is on.

iPhone

Settings > Mobile data > Mobile data options > Data roaming should be switched on.

If the internet still does not work please follow the below:
Settings > Mobile data > Mobile data options > Mobile data network >
APN: Everywhere
Username: EEsecure
Password: Secure
> Restart device

If the internet still does not work please follow the below:
Settings > General > Scroll down > If you can see an option which says profile, please select profile > delete profile > Restart device

 

Android

Menu > Settings > Mobile networks > Access point names > Menu > New APN > Tap the fields mentioned below and enter the APN settings manually:

Name: EE
APN: Everywhere
Username: EEsecure
Password: Secure

Android APN setting

iPhone

Settings > Carrier > Turn automatic selection off > the phone should then search all available networks > Connect to EE

If the internet still does not work please follow the below:

Settings > General > Reset > Reset network settings > Restart device

 

Android

Go to Settings > Connections > Mobile Networks > Network Operator

Now tap on Network operators and it will start searching for all the available networks in that area.

As soon as EE appear, select it manually

To manually check for and install a carrier settings update please follow below steps:

iPhone

Settings > General > About > If an update is available, you'll see an option to update your carrier settings.

Minutes & Texts: from the UK to UK mobiles and UK landlines starting with 01, 02 and 03 when in UK. You can also call local EU/EEA mobiles and landlines when roaming in EU/EEA. See SIM pack or http://ee.co.uk/payg-international for countries included. See SIM pack for details and visit http://ee.co.uk/terms for more information. Once you have reached your data allowance or you move out of the EU zone you will need to purchase a roaming data add on.

Please go on www.add-on.ee.co.uk or dial 150 to check the remaining bundle allowance.

Each Sim card is provided with an electronic top-up card (ETU) and the customer can purchase a top up from over 100,000 outlets in the UK (supermarkets, convenience stores, gas stations etc). If you wish to convert the top up value to a bundle you may do this by downloading the EE App from your App store. Or buy a top-up via Sim Local online shop (https://www.simlocal.com/products/ee-top-up-voucher).

If you require more minutes, text and data, you will need to visit a top-up pay point in UK or if you top-up online, you must use a UK bank card. Also, you can top-up via Sim Local online shop (https://www.simlocal.com/products/ee-top-up-voucher). Once topped up you can view & purchase packages available to you via the EE App which can be downloaded from your App store.

Please contact customerqueries@simlocal.com for any issues

3GB is pre-loaded to the sim, to activate your additional 10GB please send the below text

Send text to : 150
Message : LHR10

 

You will not be charged extra, as this is a prepaid sim card which only allows you to use what’s included in the package.

1. You can use your hotspot with this sim only in the UK. Please note, when tethering your data will be deducted from your 13GB allowance accordingly.

The sim card is three in one, it can be used as a standard, micro and nano sim card.


Standard SIM (15 x 25mm)

The second barcode printed on the package.