Unifi FAQ

Below we have tried to anticipate all queries which may arise regarding your uni-fi device. If we haven't answered your question here, please contact us at: customersupport@unifiglobal.com or call +44 (0) 345 0559 732


Before using or purchasing a uni-fi device

We have coverage in over 100 countries, you can find more details in the coverage section.

Up to 5 Wi-Fi enabled devices.

Any that currently work with Wi-Fi signals e.g. your smart phones, tablets, laptops and desktop computers.


Using your uni-fi device

Approximately 8 hours.

Over 10 hours. In order to conserve battery power, we recommend turning off the device when not using data.

Connect to the Wi-Fi and access The default account and password are admin. We recommend changing this as soon as you set up your account.

You can reset Uni-Fi to restore factory settings. You can then use the original password, admin.

No, your credit is not used for this.

Usually it takes 1-2 minutes. However it may take up to 10 minutes the first time you use it in a new country.

The Uni-fi service depends on the local operators’ network, the 4G network is prioritized. When the 4G signal is weak, the signal will be transferred to 3G.


Troubleshooting Problems

Firstly, check if it has battery power. If not, charge it. If this still doesn't work, turn the device off completely and then restart it.

We recommend logging into your account and deactivating your device. This will prevent anyone else from using your credit. Your account balance will be maintained if you wish to use it with a replacement device.

We use cookies to ensure that we give you the best experience on our website. If you continue we'll assume that you are understand this. Learn more