Travel The world Like a local

An eSIM is the modern version of the old-fashioned plastic SIM cards which have historically been used in mobile phones as a piece of hardware that sits inside your phone.

An eSIM is software that allows you to download a Sim instantly to your phone, allowing you to connect to a local mobile network almost anywhere in the world.

An eSIM is a more convenient, and environmentally friendly way for you to connect.

Simply download the Sim Local app today, activate a bundle, and go.

If you've purchased an eSIM and have not yet activated it yet, you can return it for a full refund within 60 days of purchase.

To do this:
- Go to My eSIM and click on plan details.
- If the plan has not been activated, you will see the 'Return Plan' option.
- Select it and confirm.
- Your refund will be processed automatically.

Already activated your plan and having an issue with your eSIM? Contact us for assistance.

Sim Local accepts:

- Visa (including Visa PrePaid, Visa Premium Deferred Debit)
- Mastercard (including all cards associated with Mastercard (i.e Maestro)
- Apple Pay
- Google Pay
All credit/debit card transactions on simlocal.com are processed securely by Stripe, to keep your information safe.

Yes, absolutely. One of the advantages of eSIMs is that you can have several plans on your phone at any time and switch between them instantly depending on where you are and the plan you wish to use.

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Please note: Some devices will limit the number of eSIMs you can store on your phone at any one time and you may need to remove an old eSIM to use a new one.

One of the advantages of eSIMs is that you can have several plans on your phone and switch between them instantly, depending on where you are and the plan you wish to use. Depending on your device, you may be able to use a dual-eSIM configuration, but typically you cannot use more than two at the same time.

You can check your device manufacturer guidelines for more information.

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Please note: Some devices will limit the number of eSIMs you can store on your phone at any one time and you may need to remove an old eSIM to use a new one. (Typically 8-10 eSIMs)

Yes, your eSIM is associated with your phone rather than your operator plan or phone number.

Validity refers to the number of days a plan can be used for.

- Most of our plans are valid for 30 days but some smaller data plans are only valid for 7 days.
- It is best to choose the plan that suits your needs according to how long you are travelling for and how much data you will use.
- The validity period will start when you activate your plan or when you land in the relevant country according to the operator you are with.

Please check your plan details for when the validity period starts.

‍Activation is the process of 'switching on' your eSIM, so that it is ready to install and use.

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- Please ensure you check with your individual plan details or contact customer services if there is an issue with activating your plan.

We recommend that you download and install your eSIM just before travel, and when you have a Wi-Fi connection.

Each of our operators have slightly different activation rules so please check your plan before travel for when the validity period will start and end, to ensure the maximum use from your eSIM.

We also have retail units at many major airports to provide any assistance or advice you may need. ‍

See our store locations.