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Activate a travel eSIM and free yourself of roaming charges.

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Top eSIM Questions

When can I install my eSIM?
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We recommend that you download and install your eSIM on your departure day, and when you have a Wi-Fi connection.

Each of our operators have slightly different activation rules, so please check your plan details to understand the validity period (start/end dates) of your eSIM to ensure you get the most out of it.

Sim Local has stores and kiosks at many major airports if you need guidance.

See our store locations.

What payment methods do you support?
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Sim Local accepts:

  • Visa (including Visa PrePaid, Visa Premium Deferred Debit)
  • Mastercard (including all cards associated with Mastercard (i.e Maestro)
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay

All credit/debit card transactions on simlocal.com are processed securely by Stripe, to keep your information safe.

Can I switch between eSIM profiles?
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Yes! You can have multiple active plans (usually up to 10) on your phone and instantly switch between them depending on where you are and the plan you wish to use.  However, some devices will limit the number of eSIMs you can store on your phone. You may need to remove an old eSIM to activate a new one.

Can I use more than one eSIM at a time?
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You can have several plans on your smartphone and switch between them instantly, depending on where you are and the plan you wish to use. Some devices support a dual-eSIM configuration, but usually you cannot use more than two at the same time. Check your device manufacturer guidelines for more information.

Can I keep my eSIM if I change my phone number?
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Yes! Your eSIM is associated with your smartphone rather than your operator plan or phone number.

What does validity mean?
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Validity refers to the number of days a plan can be used for.

The validity period will start when you install your plan or when you arrive at your destination, depending on the provider. Your plan details will state when the validity period starts.

How do I switch back to my existing plan?
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When you return home, it only takes a few seconds to switch back to your existing plan. Simply go to your phone settings and select your primary SIM card.

Are travel eSIMs secure to use?
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Yes! An eSIM uses the same security protocols as physical SIM cards, including encryption to protect your data. And since an eSIM is embedded—it cannot be removed from your device, so is safer than a traditional SIM card.

See all FAQs
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