Sim Local Privacy Policy

Sim Local is committed to protecting the privacy and security of your personal information. This privacy notice describes how we collect and use personal information about you during and after your relationship with us.

The privacy notice below explains what information we gather about you, what we use that information for and to whom we give the information. It also sets out your rights and who you can contact for information or queries.

We respect individuals’ right to privacy and to the protection of personal information.

“Personal Information” means information about a living individual who can be identified from that information (either by itself or when combined with other information).

Sim Local data protection officer

Whenever Sim Local collects, uses or transfers your personal data for its own purposes, Sim Local acts as a data controller of your personal data.

To better ensure the security of your personal data, Sim Local has appointed a data protection officer (the “DPO”). You may contact the DPO, if you have any questions or concerns regarding this Privacy Policy and how Sim Local processes your personal data, by sending an e-mail to

What personal information do we collect?


Sim Local collects your personal data from your use of the Website (e.g. visiting the Website pages, the blog, downloading case studies, watching videos on the Website and viewing infographics provided in the Website), from your subscription to the newsletter or any other e-mailing list, from any request you send through the Website (e.g. completing the sales contact or white paper download form), when you attend a webinar or participate in an online survey or access a whitepaper, or when you attend an investor event or trade show and provide your personal data to us.

From time to time, Sim Local receives personal data from business partners, vendors and distributors.

Sim Local processes the following data that relates to you:

Activity data (such as the number and the Website pages you visited, if you send a request through a form provided by the Website).

Webstore & App

Sim Local collects your personal data from your use of our Shop webstore & App (iOS & Android),  

Sim Local may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows: 

We may also collect and use Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. 


We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). 

Why we process your personal information?

Sim Local uses your personal data where it has obtained your consent to send you marketing communications (including by e-mail) related to products and/or services.

Sim Local will use your personal data for its legitimate interest to operate its Website, provide you access to it and to its features, promote its activities and services including the following reasons:

Sim Local also uses your personal data for compliance with legal obligations to which Sim Local is subject, including for legal and regulatory compliance, with respect to maintain business records for reasonable periods as required by applicable tax and other laws.

Information Sharing and Disclosure

Sim Local will grant access to personal data on a need-to-know basis. Such access will be limited to the portion of the personal data that is necessary to perform the function for which such access is granted.

Sim Local may need to disclose your personal data to provide you the materials, products or services you requested through the Website and/or perform any agreement entered with Sim Local (including support services).

As a result, access to personal data within Sim Local may include its authorised personnel in charge of support, sales and marketing services.

Access to personal data by third parties may include: third-party service providers that require it as part of their job in order to perform services on Sim Local’s behalf, for example technical support, marketing, information technology and/or data hosting or processing services or similar services, or otherwise collect, use, disclose, store or process personal data on Sim Local’s behalf for the purposes described in this Privacy Policy.

We may share personal data in the event of a proposed or actual financing, securitisation, insuring, sale, assignment or other disposal of all or part of Sim Local or our business or assets, for the purposes of evaluating and/or performing the proposed transaction. Assignees or successors of Sim Local or our business or assets may use and disclose your personal data for similar purposes as those described in this Privacy Policy.

Sim Local will also disclose your personal data with your consent, if required to do so by law, to enforce our Terms of Use, in urgent circumstances, or to protect personal safety, the public or our Website.

International data transfers

Due to the global nature of Sim Local’s business, Sim Local may disclose and transfer certain personal data to a foreign country.

Regarding EU data subjects:

Sim Local may transfer your personal data to Sim Local entities and third-party service providers located outside the European Union (“EU”).

To comply with EU data protection laws, including the General Data Protection Regulation (GDPR), all Sim Local data importers outside the EU are obligated to process and protect all personal data received from the EU in accordance with the controller-to-controller standard contractual clauses (the “Clauses”), as approved by the European Commission in order to protect all personal data received from the EU.

The transfers of data to third-party service providers are secured by implementing the safeguards required under the applicable data protection law (including contractual arrangements with a third-party service provider).

Retention of personal information

Our policy is to retain your personal information for only as long as it may be necessary for the purpose it was collected and no longer than is allowed under the applicable data protection laws.

We will retain your personal data for a period not exceeding the greater of, where applicable, the:

Rights regarding your personal information

As a data subject, you may have certain rights, including the:

Right to access: the right to obtain confirmation from Sim Local as to whether any personal data concerning you is processed by Sim Local.

Right to rectification: the right to obtain without undue delay the rectification of inaccurate, incomplete or outdated personal data concerning you.

Right to erasure: the right to obtain without undue delay the erasure of your personal data where:

In some cases Sim Local may refuse such request, notably where such data is necessary to comply with a legal obligation.

Right to restriction: the right to restrict the processing of your personal data in the following cases:

Right to object: the right to object, at any time and on legitimate grounds relating to your particular situation, to the processing of your personal data, including the processing for marketing purposes as well as the profiling related to such marketing activities.

Right to data portability: where the processing is based on your consent or on a sales contract, and where such processing is carried out by automated means, the right to request from Sim Local:

Right to withdraw consent: where the processing of your personal data is based on consent, the right to withdraw such consent (subject to applicable contractual and legal restrictions) at any time without affecting the lawfulness of processing based on consent before its withdrawal.

Right to lodge a complaint: the right to lodge a complaint with the competent supervisory authority.

To exercise any of these rights, please contact our DPO:

Changes to this Privacy Policy

If Sim Local makes any substantial changes to this Privacy Policy, we will make reasonable efforts to notify you of such changes by posting an announcement on our Website.

We urge you to review this Privacy Policy frequently so that you are aware of the most current version. Your continued provision of personal data or use of our services following any changes to this Privacy Policy constitutes your acceptance of any such changes.

Questions or Suggestions

If you have questions or concerns about our collection, use, or disclosure of your personal data, or if you require any additional information, please contact our DPO at

Manage your information

You may contact our DPO at to update your information, where applicable.

At any time, you can withdraw the consent given to the processing of your data by sending an email to

It is our intention that we will resolve any issue you may have with regard to data privacy but in the event that we do not achieve this to your satisfaction in a reasonable time you have the right to refer the matter to –

Ireland – Office of the Data Protection Commissioner –
United Kingdom – The Information Commissioner’s Office –