Technical Support Specialist 

Technology |  Dublin, Ireland (Hybrid) 

Sim Local is a leading global travel eSIM provider, helping millions of travellers stay connected in over 200 destinations worldwide. Through a combination of local operator partnerships, innovative digital products, and omnichannel distribution, we deliver seamless connectivity experiences for international travellers. 

We are looking for a motivated individual to join the team as a Technical Support Specialist. This is a hands-on role covering internal IT operations, B2B client-facing support, incident response, and platform tooling.  

We are open to applications from recent graduates or candidates with up to 2 years of experience. The right attitude and communication skills matter most — full training and onboarding will be provided. 

This is a Dublin-based hybrid role. Office access is required periodically to manage hardware, servers, and on-site equipment. 

Key Responsibilities 

1. Tech Support Desk 

1. Act as first point of contact for internal helpdesk queries, triaging and resolving day-to-day support tickets from operations and internal users 
2. Create and maintain tech support documentation and internal knowledge base 

2. B2B Client Support 

3. Respond professionally to queries and issues raised by B2B partners, providing L1 support and escalating unresolved issues with clear context 
4. Maintain high standards of written communication in all external correspondence 

3. Incident Response 

5. Investigate and resolve production incidents including order failures, eSIM activation issues, and API errors, escalating P1/P2 issues promptly 
6. Escalate network failures to operators with structured, professional communication and contribute to post-incident documentation 
7. Own incident communications throughout the lifecycle — keeping internal teams, B2B clients, and Network Operators informed in line with agreed SLAs 

4. User Access & Licence Management 

8. Manage onboarding and offboarding of employees: system access, account setup, and software licence allocation 
9. Administer tool access and licensing across the organisation, tracking costs and ensuring efficiency 

5. Hardware & IT Infrastructure 

10. Set up and configure laptops and office equipment for new starters and ongoing staff needs 
11. Support general office IT infrastructure including servers, networking, and peripherals 
12. Assist with support and troubleshooting of UK kiosk terminal hardware 

What We’re Looking For 

We are open to recent graduates and candidates with up to 2 years of experience. Attitude, professionalism, and communication skills are the priority. 

Essential — All Candidates 

• Strong written and verbal communication skills — professional, clear, and client-appropriate 
• Organised and methodical, able to manage multiple tasks and competing priorities 
• Technically curious — comfortable learning new tools, platforms, and processes 
• Reliable, proactive, and positive in approach 
• Able to represent Sim Local professionally with external clients and partners 

Desirable for All Candidates 

• Prior experience in a tech support, IT helpdesk, or operations role 
• Exposure to SaaS tools, APIs, or cloud environments (AWS or similar) 
• Familiarity with mobile platforms (iOS/Android) 
• Some exposure to a B2B or client-facing support environment 
• Some knowledge of setting up or building personal computers 
• Background or interest in telecoms, eSIM, or platform operations 

Personal Qualities 

• Professional communicator: confident and composed with external clients and partners 
• Clear and calm under pressure, especially during incidents or escalations 
• Detail-oriented and thorough in documentation and follow-through 
• Self-starter: eager to learn, takes initiative and sees tasks through to resolution 
• Collaborative and easy to work with across technical and non-technical teams 

What We Offer 

• Salary: €30,000 – €40,000 per annum, dependent on experience 
• Full structured onboarding and training programme 
• Opportunity to grow into a broader technical or product operations role 
• Hybrid working with a central Dublin office 
• 21 days annual leave + an additional day’s annual leave for each complete year worked subject to a maximum of 25 days per year. 
• Pension Scheme 
• Referral Scheme  
• Maternity Benefit  

This is a fantastic opportunity to join a company that cares about its people, likes to promote talent from within, and is continually growing in new markets. If you don’t have all the requirements but this could be the right role for your career, apply for this position.  
 

To apply for this position please forward your CV to: Careers@simlocal.com with a subject "Sim Local - Tech Support Specialist".