Fair Usage Policy – Unlimited and Unlimited Pro plans 

At Sim Local, we aim to provide travellers with reliable, high-quality connectivity wherever they travel. Our Unlimited and Unlimited Pro eSIM plans are designed to offer generous daily high-speed data allowances for typical travel usage, including browsing, streaming, messaging, navigation and hotspot usage. 

“Unlimited” refers to continued access to data services during the validity period of your plan. Daily high-speed data allowances apply as outlined within the relevant plan details. 

Our plans include a daily high-speed data allowance of either: 

• 5GB per day (Unlimited plans), or 
• 10GB per day (Unlimited Pro plans) 

Once the daily high-speed allowance has been reached, customers will continue to have unlimited data access at reduced speeds for the remainder of the day. 

Daily high-speed allowances reset automatically every 24 hours based on the time of the first usage. 

After using your daily high-speed allowance, speeds may be reduced to up to 1Mbps for the remainder of the day. Reduced speeds are suitable for essential online activities such as messaging, emails, maps and light browsing. 

Reduced speeds may not support HD or 4K streaming, large downloads, video conferencing or other bandwidth-intensive applications. 

This approach allows customers to remain connected whilst helping us maintain a fair and reliable network experience for all users. 

Hotspot and tethering are included with all Unlimited and Unlimited Pro plans and can be used within your daily high-speed allowance. 

Our plans are intended for personal travel usage and are not designed for permanent residential use, commercial usage or fixed broadband replacement. 

Our Unlimited plans are intended for reasonable personal travel use. 

To protect network performance and ensure fair access for all customers, Sim Local and its network partners reserve the right to apply traffic management measures in cases of: 

• fraudulent activity, 
• illegal usage, 
• automated or machine-generated traffic, 
• commercial resale, 
• excessive or abnormal usage patterns, 
• network abuse, 
• or usage that materially impacts network performance for other users. 

Temporary traffic management measures may also be applied during periods of network congestion. 

In exceptional cases involving abusive, prohibited or fraudulent usage, additional restrictions, speed limitations or suspension of service may apply. 

Data speeds, coverage and service availability may vary depending on: 

• destination, 
• local network coverage, 
• device compatibility, 
• network congestion, 
• environmental factors, 
• and third-party roaming partner performance. 

Services are delivered through third-party network providers and Sim Local cannot guarantee uninterrupted service availability, network speeds or coverage in all locations. 

Customers are responsible for ensuring: 

• their device is eSIM compatible, 
• network unlocked, 
• and supports the required network bands before purchase and activation. 

Compatibility may vary by manufacturer, model and country of origin. 

Reduced speeds resulting from normal fair usage management do not qualify for refunds or service credits. 

Refund eligibility remains subject to Sim Local’s standard refund policy. 

Sim Local reserves the right to update or amend this Fair Usage Policy from time to time in response to operational, regulatory or network requirements. 

If you have any questions about your plan, device compatibility or data usage, our customer support team is available to assist you throughout your journey. 

We are committed to providing transparent, competitive and reliable connectivity solutions for travellers worldwide.